Plumbing Online is proudly Canadian and offers no duty or fees on all our products.
Learn more how we work hard to get to your door as soon as possible.

Shipping

We’re happy to offer free shipping on pretty much all orders over $50 across Canada. However, on the off chance that we cannot offer free shipping due to the weight, size, or destination, we will let you know before you check out. Just add your items to the cart and include your shipping information to check that your order qualifies for free shipping.
Once your item order has left our warehouse you will receive a tracking number by email and SMS text with a timeframe on when your order will be arriving.

Sometimes an item might be put on back order, if this happens, we will notify you and let you know the estimated time for your items to arrive .
We’ll start pulling your order right away. Once the order has been fulfilled, you will receive an email and SMS text message with a tracking number that you can use to see where your order is day or night. If you do not receive an order tracking email for some reason, please contact us at customersupport@plumbingonline.ca or call our toll-free number at 1-844-347-5862 for one of our team members to help you further.
Yes, but only by request. Just contact our customer support team before placing your order and we will work with you to get your order out as soon as possible. You can reach our friendly customer support team by emailing at customersupport@plumbingonline.ca or call our toll-free number at 1-844-347-5862.
Our customer support team is happy to help you with any inquiries you have Sunday to Friday, from 7:30 am to 4:30 pm PT (10:30 am to 7:30 pm EST). If it’s after hours, please email us at customersupport@plumbingonline.ca, and we will follow up within 24hrs.

You can also check on your order status through our Order Lookup page.
Yes, to ensure your order goes to the right person, we require a signature upon delivery.
Most of our orders qualify for our free shipping if they’re over $50. To find out if your order might include additional shipping rates due to size, weight or destination just add your item to the cart and follow these steps.

  • Click the blue shopping cart icon on the top right-hand corner of PlumbingOnline.ca
  • Click on the “View Cart” button.
  • Once on the shopping cart page, there is a field to enter your postal code.
  • Enter your postal code and hit enter.
  • Your shipping costs will then show.
  • If you remove/add items to your cart, the shipping rates may change to give you the most accurate shipping cost.
PlumbingOnline.ca is a proud Canadian based company that ships anywhere in Canada. Though we accept payments from US billing addresses, we do not ship outside of Canada.
No problem! If you miss your delivery, the courier will contact you to reschedule. In some rare cases, there might be an additional fee charged by the courier for a second delivery.
If you think you need to make a change to your delivery address, please contact us right away at our toll-free number 1-844-347-5862 or email customersupport@plumbingonline.ca so we can work with the shipping company to change your order's delivery address. In some circumstances, shipping companies may charge an additional cost for this delivery address change.

Returns

We get that sometimes you might change your mind after ordering a product online. If you do change your mind and your item is unused and still in its original packaging, PlumbingOnline.ca will happily accept the return within 30 days of you receiving your order. However, you will be responsible for both the outbound and return shipping costs unless the product is damaged or defective. We will deduct these costs from your refund once the item is returned to us, and you will then receive your refund within 3-4 business days. In addition, if a product was purchased with PayPal and returned within our 30-day return window, you may incur a 2.5% return fee charged directly by PayPal. If you return a special order item there will be a re-stocking fee that will be deducted from your refund, no exceptions.

For health reasons, there are no returns on any toilet seat or washlet that has been installed and/or used.

To begin the return process, please email us at customersupport@plumbingonline.ca or call one of our friendly customer support team members toll-free at 1-844-347-5862 to help you with the next steps.
Accidents happen sometimes but, we go the extra mile to ensure that your product is gets deliver intact without any damages. On the rare occasion that you receive a damaged or defective item we can set things right and pay all costs for the return shipment and any replacement shipment.

To begin the return process, please email us at customersupport@plumbingonline.ca or call one of our friendly customer support team members toll-free at 1-844-347-5862 to help you with the next steps.

About PlumbingOnline.ca

We’ve been serving great Canadians like you since 2012 by providing a selection of over 14,000 quality products available to be shipped all across Canada. Our roots are based in Victoria BC and nine years in, we continue to grow by adding the latest products and expanding our customer support team to provide you better service with expert advice and support when you need it most.
Absolutely! Our customer support team is right here in Victoria, BC, with friendly expert advice to help you with whatever you need. We’re here to help Sunday to Friday, from 7:00 am to 4:45 pm Pacific Time (10:00am to 7:45 pm Eastern Time)

Here’s the best way to reach us:
Call: 1-844-347-5862
Email: customersupport@plumbingonline.ca
Chat: Live Chat
Great question! We have over 7000 homeowner reviews on our wide range of products and our company. For company reviews, please visit our PlumbingOnline Reviews Page. For product reviews, go to the bottom section of the product page to see honest homeowner reviews. Some pages might not have one yet. In that case, please contact our customer support team to learn more about this product by calling 844-347-5862 or emailing customersupport@plumbingonline.ca. After you’ve made a purchase, we would love to hear from you, so please leave your review or feedback.
PlumbingOnline.ca cares about the environment and strives to use the least amount of packaging necessary for your item to arrive safely. We re-box all small package shipments that we receive from the manufacturer, and the cardboard, kraft paper and wrapping that is used can all be recycled. In addition, we suggest that the wooden pallets that get shipped with larger items be donated to your local recycling facility

Products

All we do is plumbing, and so our Customer Service Team can provide expert advice when it comes to helping you make a purchase.

Here’s the best way to reach us:
Call: 1-844-347-5862
Email: customersupport@plumbingonline.ca
Chat: Live Chat

That said, you can also return the item if it is unopened.
Most of our product pages have links at the bottom to a specifications sheet and/or manuals under the Manufacturer Supplied Links title. If the product you’re looking for is missing any information, our friendly Customer Service Team will be happy to provide additional resources. Please contact us at  customersupport@plumbingonline.ca or call our toll-free number at 1-844-347-5862 for one of our team members to help you further.
We can help you with that! Our Customer Support Team has access to most major product lines and can help you find just the style you need.

Please contact us at customersupport@plumbingonline.ca or call our toll-free number at 1-844-347-5862 for one of our team members to help you further.
PlumbingOnline.ca updates product pages in real-time with inventory levels. On the product page, directly below the product's price, we list each product's estimated inventory amount. For special order items, please contact us at customersupport@plumbingonline.ca or call our toll-free number at 1-844-347-5862 to provide you with inventory count and shipping times
PlumbingOnline.ca has a fantastic support team of knowledgeable staff that are happy to answer any of your product questions. Although our Customer Support Team are not certified plumbers, they can provide valuable product advice. If we can’t answer your questions, we will refer you to the manufacturer or suggest you call a local plumber.

Please contact us at customersupport@plumbingonline.ca or call our toll-free number at 1-844-347-5862 for one of our team members to help you further.

Pricing

To make things convenient we accept MasterCard, Pay Pal and Visa.
We work hard to keep our pricing competitive, and whenever we can, we pass on lower prices we will; we want you to be happy with your purchase. So, We are glad to consider any price match request. Just contact our Customer Support Team at customersupport@plumbingonline.ca or call us toll-free at 1-844-347-5862.

Certain conditions apply.
Yes! We want you to love what you bought, and if you notice that we lowered the price on an item within 30 days of your purchase, we will refund the difference.

Just contact our Customer Support Team at customersupport@plumbingonline.ca or call us toll-free at 1-844-347-5862 to get things started.
We’re staying very competitive with our pricing and match or are lower than other big box stores. However, depending on the order size and specific products ordered, we may offer an additional discoun.

Reach out you our Customer Support Team to see how we can help you at customersupport@plumbingonline.ca or call our toll-free number 1-844-347-5862.