Privacy Policy

PRIVACY POLICY
Your privacy is very important to us.  The purpose of this privacy policy is to set out the terms on which we collect, use, and disclose your personal information, and how you can request amendments to be made to your personal information or obtain more details about our privacy policy.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
Your personal information is used by us only for the purpose(s) for which we collect it.  When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.  Personal information means any information about you, by which you could be identified.

We use your personal information for the purposes of facilitating your transaction with us, including the purchase, delivery and return (if applicable) of your goods.  When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our online store, new products and other updates.  

SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

If after you opt-in, you change your mind, you may – at any time – withdraw your consent  to our contacting you for the continued collection, use or disclosure of your information, by contacting us at customersupport@plumbingonline.ca or mailing us at:

PlumbingOnline.ca
PO Box 877
Victoria BC
Canada
V8W 2S1

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so, or with your consent.

SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. (“Shopify”).   Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a robust and secure firewall. Please refer to Shopify’s privacy policy for more information about how they collect, use and disclose your personal information:  http://www.shopify.ca/legal/privacy.

Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  For more information, please refer to Shopify’s terms of service, at http://www.shopify.ca/legal/terms , and privacy policy, at http://www.shopify.ca/legal/privacy.

SECTION 5 - THIRD-PARTY SERVICES
In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click links on our online store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google Analytics
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their being posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
We are responsible for the personal information under our control and ensuring that it is accurate and complete.  If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Officer at customersupport@plumbingonline.ca or by mail at:

PlumbingOnline.ca
Attention: Privacy Officer
PO Box 877
Victoria BC
Canada
V8W 2S1

All inquiries regarding personal information will be dealt with in accordance with the British Columbia Personal Information Protection Act, as amended from time to time.