× To our valued customers: Our warehouses and customer service personnel are working with all of our suppliers to maintain "business as usual" during these difficult times. With safety for all as our first priority, our timely shipping of all orders continues. Please call us at 1-844-347-5862 if you have any questions.

Shipping Info


PlumbingOnline.ca proudly uses Purolator's ground services to deliver most of our orders. Based on order size and weight or destination address, alternately we may use ground services from Canada Post or Day & Ross. We offer free ground shipping on all orders within Canada that total $49 or more (before taxes). If your order is less than $49 (before taxes), you will be charged a flat rate of $12 for ground shipping of your order. Please note that for security reasons, all orders require a signature upon delivery.

Once your order has been placed, our shipping department will have your order out the door and on it's way to you within 1-5 business days depending on your location and the location of the item. You will receive an email confirmation once your order has been shipped with the tracking number so you can follow it right to your door. In the case of a back order on your order, we will notify you and let you know the estimated time for your items to arrive and then ship out.

Please note that if a product you order from PlumbingOnline.ca is defective, we will pay all costs for the return shipment and any replacement shipment. However, if you change your mind about the product, you will be billed the cost of both the outbound and return shipments. We will deduct these costs from your refund once the item is returned to us.

Approximate Order Processing Times

  • In stock at one of our fulfilment warehouses:  1 business day
  • In stock at one of our secondary warehouses:  2-3 business days
  • Special order (non-stocked) items: 3-10 business days

Approximate Order Ground Shipping Times (from our warehouses to you with normal delivery conditions)

  • AB/BC/ON/QC:  2-3 business days
  • SK/MB:  3-4 business days
  • NB/NS/PE/NL/YT/NT/NU:  3-7 business days

Approximate Vendor Direct Order Ground Shipping Times (from vendor's Ontario warehouses to you with normal delivery conditions)

  • AB/BC:  4-5 business days
  • SK/MB:  3-4 business days
  • ON/QC:  2-3 business days
  • NB/NS/PE/NL/YT/NT/NU:  3-4 business days