Shipping Info

FREE SHIPPING over $29

Please note that Purolator is currently experiencing 1-2 day delays on the delivery of their shipments due to weather and higher than normal volume of shipments. They are working to get their deliveries back on schedule, but we ask our customers to please be patient. On behalf of Purolator, we apologize for any delays you are experiencing in receiving your order(s).

PlumbingOnline.ca proudly uses Purolator to deliver most of our orders. Based on order size and weight or destination address, alternately we may use Canada PostLoomis or Day & Ross LTL. We offer free shipping on all orders within Canada that total $29 or more (before taxes). If your order is less than $29 (before taxes), you will be charged a flat rate of $12 for shipping the order.

Once your order has been placed, our shipping department will have your order out the door and on it's way to you within 1-5 business days depending on your location and the location of the item. You will receive an email confirmation once your order has been shipped with the tracking number so you can follow it right to your door. In the case of a back order on your order, we will notify you and let you know the estimated time for your items to arrive and then ship out.

Please note that if a product you order from PlumbingOnline.ca is defective, we will pay all costs for the return shipment and any replacement shipment. However, if you change your mind about the product, you will be billed the cost of both the outbound and return shipments. We will deduct these costs from your refund once the item is returned to us.

Approximate Order Processing Times

  • In stock at our fulfilment warehouse:  1 business day
  • In stock at one of our secondary warehouses:  2-3 business days
  • Vendor direct: 5-8 business days

Approximate Order Shipping Times (from our warehouse to you with normal delivery conditions)

  • AB/BC:  2-3 business days
  • SK/MB:  3-4 business days
  • ON/QC:  4-5 business days
  • Atlantic Canada/YT/NT:  5-7 business days

Approximate Vendor Direct Order Shipping Times (from vendor's Ontario warehouses to you with normal delivery conditions)

  • AB/BC:  4-5 business days
  • SK/MB:  3-4 business days
  • ON/QC:  2-3 business days
  • Atlantic Canada/YT/NT:  3-4 business days