Hi Rosemary,

Thank you for your detailed review. If you have an opportunity, please return my phone call, as I would appreciate the opportunity to discuss your order and apologize for the delay.

As stated in my voicemail, I am sorry that you have not had an optimal experience with this soap dish in the past. I am hopeful that the one you purchased from us will last longer than your previous units. Still, I will forward your feedback to Grohe, as they appreciate constructive feedback as much as we do.

Regarding your “ready for pickup” notification, that is fully on us, and we sincerely apologize. We are always evolving and working to improve our popular Showroom pickup feature. In doing so, your notification did not send properly and we are truly sorry. I am confident that we can learn from this, and make the customer order pickup experience the best that it can be!

Thank you for shopping at Splashes.com -- We appreciate your business.

Hello Sylvain,

Thank you for writing a positive review for the Grohe 27596000 EasyReach tray for shower rail you have purchased from us!
We hope you enjoy the ease of use and convenience of the Grohe EasyReach tray. Grohe makes affordable products that are well made, and worth every dollar spent on their products. A complete win-win for frequent usage!

Thank you for choosing PlumbingOnline.ca — we appreciate your business!

Hello Marina – Thanks for sharing. Thank you for shopping at PlumbingOnline.ca - we appreciate your business.