Hi Xiangbing,

Thank you for taking the time to write your review.

I am incredibly sorry that you are disappointed in the cartridge that you received. As mentioned when you reached out earlier this month, we can say with 100% certainty that the 47995000 cartridge you received is not used, and will work perfectly fine. Still, we are very sorry that you are not completely satisfied with your order. Please feel free to use the return waybill in our previous emails to return the cartridge you received back to us, and we will issue you a full refund for it, as promised.

If you need any assistance with the return, respond to one of our emails, reach out again at customersupport@plumbingonline.ca, or call us at (844)347-5862. We will be happy to walk you through the return process.

Thank you for shopping at PlumbingOnline.ca -- We appreciate your business.

Hi Greg,

Thank you for sharing your experience with us. We’re pleased to hear that the Cartridge for Pressure Balancing Valves 47995000 arrived quickly and functioned as expected. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.

Thank you for shopping at PlumbingOnline.ca - we appreciate your business!

Hi Paul,

Thank you for your feedback and for acknowledging our quick delivery! We apologize for the inconvenience regarding the faucet valve not arriving in its original box and missing the lubricant and installation instructions. Your satisfaction is important to us, and we'll make sure to address this issue with the manufacturer. If you need any assistance with installation or further support, please don't hesitate to reach out.

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Hi Xiangjun,

Thank you for your positive review and high recommendation. We’re thrilled to hear that the Cartridge for Pressure Balancing Valves 47995000 functioned as anticipated. If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you for shopping at PlumbingOnline.ca - we appreciate your business!

Hi Viktor,

Thank you for sharing your experience with us. We’re delighted to hear that the installation of the Cartridge for Pressure Balancing Valves 47995000 was straightforward and that it performed as expected. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.

Thank you for shopping at PlumbingOnline.ca - we appreciate your business!