Hi Paul - thanks for taking the time to write a review of your recent purchasing experience at PlumbingOnline.ca. As mentioned when I called you earlier today, I am sorry for any communication delays in dealing with your order(s). As also discussed, we were challenged with phone calls for a period of time as our Customer Service personnel worked from home due to the COVID-19 Pandemic. All have now returned to our offices and work as a unified, close-by team has resumed (in a safe manner) so phone communication is "back to normal". Thanks for your patience and thank you for shopping at PlumbingOnline.ca - we appreciate your business.